DubCandle UA

Public offer

This is an English translation provided for convenience only. Only the Ukrainian original is legally binding; in case of any discrepancy, the Ukrainian version prevails.

Version of 9 October 2026. This document applies to all DubCandle websites: dubcandle.com and the websites of individual products on its subdomains (for example, shit.dubcandle.com).

1. General provisions

1.1. This document is a public offer by the individual entrepreneur (FOP) Oleksandr Volodymyrovych Dubytskyi (the “Seller”, “DubCandle studio”) to conclude a contract for the sale of candles and other studio products on the terms set out below (the “Contract”), in accordance with Articles 633, 641 and 642 of the Civil Code of Ukraine.

1.2. The Contract is concluded electronically in accordance with the Law of Ukraine “On Electronic Commerce” and has the same legal force as a contract concluded in writing.

1.3. By placing an order on the Website and ticking the box confirming agreement with this offer, the Buyer confirms that they have read and accept the terms of the Contract, the Delivery and returns terms and the Privacy policy.

1.4. The Contract is deemed concluded once the order is paid (section 5).

1.5. Orders may be placed by persons aged 18 or over.

2. Definitions

3. Subject of the Contract

3.1. The Seller undertakes to make, hand over and deliver the Product to the Recipient, and the Buyer undertakes to pay for it on the terms of the Contract.

3.2. The description, price, options and delivery cost of the Product are shown on the Website. Every item is poured by hand, so minor differences in shape, colour, texture and size from the photos on the Website are not a defect.

3.3. Phrases such as “Results not guaranteed” on the Website and in the creative kit instructions are part of the artistic concept and do not limit the Buyer's statutory rights.

4. Placing an order

4.1. On the Website the Buyer provides: their name, phone number and email; the Recipient's surname, first name and phone number; the carrier, town and branch (parcel locker); and, optionally, the text of a note and a promo code.

4.2. The Buyer is responsible for the accuracy of the data. The Seller does not check whether the Recipient is expecting the parcel.

4.3. By providing the Recipient's data, the Buyer is responsible for sharing it in the same way as if they were sending the parcel themselves. The Seller uses this data only to make, send and deliver the parcel.

4.4. If an order is accepted without payment on the Website (clause 5.3), the Seller uses the Buyer's details to message them on Telegram at the number provided about payment and delivery confirmation; if that does not work, the Seller calls.

5. Price and payment

5.1. Prices on the Website are in Ukrainian hryvnias. The price at the time the order is placed applies. The delivery cost is shown separately before payment.

5.2. Payment on the Website — by card, Apple Pay or Google Pay via plata by mono (when this method is available on the Website).

5.3. Payment by bank details — a transfer to the Seller's card or IBAN after contact from the Seller (clause 4.4). If payment is not received within 3 days of sending the payment details, the order may be cancelled.

5.4. The Seller does not accept cash on delivery.

5.5. The Seller issues a payment receipt in accordance with the laws of Ukraine.

5.6. Discounts (promo codes, bonus codes, the revenge discount, the pre-order queue discount) do not combine: one discount applies per order — the largest one available, and for a revenge order only the revenge discount. Discounts apply to the Product price, not to delivery. Promo codes cannot be exchanged for money.

6. Production and shipping

6.1. Production time depends on the order; delivery time depends on the carrier. A standard Product in stock is shipped on the day of the order if it is placed and paid for by 12:00, otherwise the next day; a Product made to order is shipped within a day of being made.

6.2. After shipping, the Seller sends the tracking number to the Buyer's email and shows it on the Status page.

6.3. Lead times may increase due to circumstances beyond the Seller's control: martial law, shelling, power cuts, carrier delays. The Seller notifies the Buyer of significant delays.

7. Anonymity and the note

7.1. DubCandle studio is named as the sender on the waybill. The Seller does not disclose the Buyer's name, contact details or other data to the Recipient.

7.2. The Seller discloses the Buyer's data only in cases expressly provided for by the laws of Ukraine (for example, at the lawful request of a court or law enforcement).

7.3. The Buyer is responsible for the content of the note. The Seller may refuse to print a note that contains threats, insults on the grounds of race, nationality, sex, religion or any other ground, calls to violence, harassment or other unlawful content. In that case the Seller contacts the Buyer to change the text and, if no agreement is reached, cancels the order and refunds the payment.

7.4. The service must not be used to harass, intimidate or bully people. The Seller may refuse an order if there are grounds to believe it serves such a purpose.

8. Uncollected parcel

8.1. The parcel is anonymous, and the Recipient may not collect it. The Buyer is not obliged to warn the Recipient, but the Seller recommends doing so.

8.2. If the Recipient does not collect the parcel within the carrier's storage period, the parcel is disposed of and does not return to the Seller. In that case, and also if the parcel cannot be delivered because of incorrect data provided by the Buyer, the order is deemed fulfilled: the cost of the Product and delivery is not refunded, and the parcel is not resent.

8.3. The Buyer confirms understanding of this condition with a separate tick box when placing the order.

9. Revenge and bonus codes

9.1. After payment, the Buyer may leave an address for “revenge” on the Status page — details for delivering a reply parcel to them. The Recipient never sees this address: they can order a reply parcel, which the studio sends.

9.2. The parcel contains a QR code. Using it, the Recipient can order revenge at a discount and receive a bonus promo code for another order. The discount amount and code validity are shown on the Website; validity runs from the moment the parcel is collected.

9.3. The revenge address can be changed or deleted until the revenge is paid for. A revenge parcel is a regular order under this Contract, including the terms of section 8.

10. Pre-order queue

10.1. Until sales of an item open, you can leave your email on the Website to join the queue. This is not an order and does not bind either the Buyer or the Seller.

10.2. When sales open, the Seller emails the people in the queue. If the Seller has set a queue discount, it applies automatically to one paid order placed with the same email and does not combine with other discounts.

11. Custom orders

11.1. Custom orders (candles made to an individual idea, in any quantity, including batches for businesses) are agreed with the customer separately: by correspondence or by a separate contract. The terms of this section apply unless agreed otherwise.

11.2. Process: request → 3D model and approval → mould making → pouring → delivery. The price, lead times and amount of prepayment are agreed with the customer before work begins.

11.3. Once the model is approved, the custom item is made to an individual order, so it cannot be returned or exchanged as a product of proper quality.

11.4. The customer guarantees that they hold the rights to the logos, images, characters and other works they ask to reproduce. The Seller may refuse an order that infringes the rights of third parties.

11.5. The mould stays at the studio; how long it is kept for reorders is agreed with the customer.

12. Returns, exchanges and defects

The procedure for returning a product of proper quality, what to do in case of defects or damage in transit, and refund times are described on the Delivery and returns page, which forms part of the Contract.

13. Liability

13.1. The parties are liable for breach of the Contract in accordance with the laws of Ukraine.

13.2. The Seller is not liable for the consequences of using the candle in breach of safety rules: never leave a burning candle unattended, near flammable objects or within reach of children and pets; burn it only on a non-flammable base.

13.3. The parties are released from liability for failure to perform the Contract due to force majeure, including hostilities.

14. Personal data

The Seller processes the personal data of the Buyer and the Recipient in accordance with the Law of Ukraine “On Personal Data Protection” and the Privacy policy.

15. Dispute resolution

15.1. The Contract is governed by the laws of Ukraine. The parties try to resolve disputes through negotiation — write to us at the email below.

15.2. A Buyer who is a consumer has the right to apply to the State Service of Ukraine on Food Safety and Consumer Protection or to a court.

16. Changes to the offer

The Seller may change this offer by publishing a new version on the Website. Orders already paid for are governed by the version in force at the time of payment.

17. Seller details